Networked Domestic Appliances

Thanks to the app, you can monitor your appliances conveniently via your smartphone or tablet and also control them and even order accessories, laundry or dishwasher detergents directly from the Miele online shop as needed.For which systems is the Miele app available?The Miele app is available for iOS (as of version 8.0) and Android (as of version 4.2).What do I need to use the Miele app?You need a smartphone or a tablet, a WiFi network and an Internet connection. If you would like to use your Miele app while you’re out and about as well, you also need mobile Internet access.What settings do I need to use in order to receive notifications?The first time you activate the app, you will be asked whether the notification function should be activated. It can be deactivated again for each appliance in the app.How often will a notification be sent?A notification is sent each time you use an appliance. In addition to information that tabs should be ordered, for example, you will also be notified of malfunctions as well as the end of a programme. This function can be deactivated if you wish.Can I also receive notifications by e-mail or SMS?No, e-mail and SMS are not supported.

Why do I have to activate MobileControl on the appliance first before I can control it via the app?This is an additional security measure. It informs the customer that the appliance can also be started remotely, for example.Can several people use the app at the same time?Yes, every person must install the Miele app and register with the same user account.Can I register several appliances of the same type in the app?Yes. You can also rename the appliances so you can differentiate them.What happens if I get a new phone? Do I have to go through the whole registration process again?No, you just need to log into your user account on your new phone.Can I also use the Miele app with XGW 3000 and ZigBee appliances?The XGW 3000 is compatible with the Miele app.Can I also use the Miele app with XGW 2000 and PowerLine appliances?This is currently not supported.

WiFiConnect allows Miele appliances to be easily integrated into the local WiFi network – without any additional components. How do I register my appliance in my network? You can register your appliance using the Miele app. How do I register my Miele appliance in my WiFi network via WPS? To do this, you need a WiFi router that supports WPS. The Miele app supports the process (link to brief instructions). How can I determine whether my WiFi network is available where the appliance is installed? Check the WiFi signal strength on your smartphone or tablet. What is the range of the WiFi module? The WiFi range depends on the conditions in the building. What should I do if the WiFi signal does not reach the location where my Miele appliance is installed? In this case, we recommend a standard WiFi repeater, e.g. from Devolo, to extend the range of the WiFi network.

Thanks to SuperVision, you can view the current status and the time left of your other appliances, for example, on your oven. Con@ctivity ensures perfect coordination between the cooker hood and hob, thereby guaranteeing perfect results.I already have Miele appliances and use SuperVision with ZigBee. Can I add an appliance with WiFiConnect?You will need the XGW 3000 gateway to connect your ZigBee system to the WiFiConnect appliances.Is Con@ctivity also available with WiFiConnect?No, not at the moment.Can I connect my Con@ctivity system to the Miele app?In combination with the XGW 3000 gateway, the Con@ctivity system can be connected to the Miele app. Miele@home (general)Can I use my old XGW 3000 and my new WiFiConnect appliances together with the Miele app?Yes, the Miele app can work simultaneously with the XGW 3000 gateway and with WiFiConnect appliances.

What sort of home networking options are available?Other home networking systems can access the information about Miele appliances via the Miele@home XGW 3000 gateway. Currently, solutions from several companies are available, such as Busch-Jaeger, Gira or SMA.Is integration into a home network still possible?Yes, the XGW 3000 gateway will also make WiFiConnect appliances available via the home bus 1.0 interface.

Does the Miele@mobile app function with the QIVICON home base?No, not at the moment.

How do I create a user account?You can create a user account either via the Miele app or hier via the Miele website.What do I need to do if I move house?Just change the address in your user account so that ordered goods are delivered to the correct address. You can do this on the Miele website under “My account” or in the Miele app under “Settings” - “Account settings”. Tip: you can change your address in the iOS version of the app. This function will shortly be available for the Android version.

How do I register my appliance for the My Miele Customer Club?When you have registered your appliance using the Miele app, you can proceed to register your appliance in the myMiele Club via the Miele app under “Settings” - “Register Miele appliance”. Alternatively, you can register your appliance for the myMiele Club on the Miele website under “My appliances” using the serial number.myMiele offers the following benefits when you register your Miele appliances:1. An immediate reduction of up to 3 % on your accessories and consumables orders from the Miele online shop2. The ability to view all suitable accessories for your Miele appliances3. Access to the operating instructions for your Miele appliances4. The ability to view all of your orders5. Access to your subscriptions6. Regular updates about new products and special offers7. 48-hour customer service (Monday to Friday only, excluding public holidays)

What are the requirements for my WiFi router?Miele uses the IEEE 802.11 b/g/n WiFi standards, which means that you can connect our appliances to all regular WiFi routers. We support WPS push button configuration so that you can easily connect your appliance to the router. The operating instructions for your WiFi router will contain information about support for WPS push button configuration and how to activate it.Please ensure that you use a secure encryption method for your WiFi connection.We recommend using secure WPA2 encryption with a long, randomly generated password between 8 and 32 characters long.

How is the security of my data ensured?The security of your data is our highest priority. That is why we use transport layer security (TLS), an encryption method used in online banking, in conjunction with security certificates to transmit your data over the Internet. We regularly review our encryption methods with external security specialists.It is only possible to use the Miele app and control the networked domestic appliances with your personal user account. This account is protected by your personal password. This prevents others from accessing your household appliances.The software used by the communication module in your domestic appliance is updated regularly to ensure compliance with the latest security standards. This also takes place using TLS.Does my network-enabled Miele appliance send data automatically?No. Data is transmitted only if you decide to use the networking function of your Miele appliance, activate the function on the appliance and register the appliance via the Miele app.

What sort of data is stored?Only the data required for the Miele app to function is stored. This is the user account, appliance information (e.g. serial number and model) and information about the Miele app. The latter is for the delivery of push notifications. For more information see the data protection declaration for the Miele app. This can be found in the Miele app under “Settings”.Where is the data stored?Your data is safely stored in the Miele data centre in Gütersloh (Germany) and in an additional, certified external data centre (ISO 27001, ISO 22301 and ITILv3 certifications) in Germany.

What do I have to do when I sell or give away my appliance?Please delete the appliance from your Miele user account and the Miele app and reset your appliance settings to the factory defaults. The WiFi module settings (if available) must be reset separately (WiFi module settings include the WiFi network name and password, for example).How do I delete my user account?To delete your user account, please contact Miele Customer Service for domestic appliances via the freephone hotline 0800 22 44 666 or via this Link